With Netviewer, the 1&1 technical support team can establish a secure connection with your computer to see where you are in your Control Panel, find out what you’re having trouble with, and assist you in configuring your website or in setting up any new feature. There’s no need for you to register, or install or configure any software.

1&1 is with you every step of the way until your problem is solved:

3 easy steps to a solution… Within a few clicks you establish a direct connection to a 1&1 support agent. 1. Call the 1&1 technical support team and you will receive a session number. 2. Start the Netviewer program online and type in your personal session number. 3. 1&1 technical support will then be able to see your screen through a secure connection - for as long as you want the agent to help you. It has never been easier to get the assistance you need!

A completely secure connection

• 1&1 navigates… you are in control!

  1&1's support agents cannot change anything in your Control Panel via Netviewer, and have no access to the rest of your computer. With the help of an instructional arrow tool, the support agent can show you through the Control Panel and help to solve your problem. You can terminate the connection at any time.

• Secure connection

  The Netviewer program works in a similar way to the clearance methods developed by leading businesses for telephone/online entry systems that connect to sensitive information on bank or customer accounts. Netviewer provides a completely secure connection between you and the support agent.

• VeriSign Certificate

  A VeriSign Certificate gives you the assurance that Netviewer is original software. It ensures that all communication comes directly from 1&1, and that no one else has been able to access the information exchanged.

• SSL Standard

  Every Netviewer session is encrypted through a 128-BIT connection, the official SSL standard.

• Always the right agent

  Your session number ensures you are always in touch with the right agent.