Terms & Conditions

TERMS AND CONDITIONS FOR 90-DAY MONEY BACK GUARANTEE

The 1&1 Money Back Guarantee applies to Instant Mail, Instant Website, Linux and Microsoft Shared Hosting, Microsoft SharePoint, Microsoft Exchange Hosting, VPS (Virtual Private Servers), and eShops.
Refund applies only to monthly fees and setup fees.
The 1&1 Money Back Guarantee does not apply to dedicated and managed 1&1 Server products. All monthly and setup fees for dedicated and managed Server products are nonrefundable.
The 1&1 Money Back Guarantee starts on the date the initial order was placed.

No refund for any unused bandwidth.
When taking advantage of the 90-day Money Back Guarantee, a customer whose account exceeds the included bandwidth will be required to pay any additional bandwidth accrued.

No refund on any additional or optional services or features added from the Control Panel by the customer.
Customers switching from one 1&1 package to another 1&1 package shall be deemed to have exhausted the 90-day period, and are no longer eligible for the Money Back Guarantee.
Each customer can only use the Money Back Guarantee once, and for only one account.
The 90-day money back guarantee does NOT apply to software.
Any customer who has breached or whose account has been suspended or terminated due to the breach of any part of the 1&1 General Terms & Conditions including but not limited to Section 1 (Payment of Fees) and Section 4 (Acceptable Use policy) has automatically forfeited the right to use the 1&1 Money Back Guarantee.